Study Patient Satisfaction
A study on patient satisfaction was conducted from May - September 2015 in the out-patient departments cardiology, neurology, neurosurgery, national kidney dialysis center, postoperative screening, radiology, gynaecology and the pharmacy of the Academic Hospital Paramaribo. This study is a part of the certification process and is an annually recurring process.
The purpose of this study was to evaluate the patient satisfaction at these out-patient departments and pharmacy using an interviewer-led questionnaire. Indicators used were: treatment and communication by all caregivers and information provision concerning disease, therapy and side-effects.
The results of this study are listed in internal reports for the operations managers of the departments and the board of the hospital. It will be used to implement a more patient- oriented health care in the hospital.
Evaluation waiting time of patients at the pharmacy and the out-patient departments of the AZP
A study assessing waiting times of patients at 13 out-patient departments and the pharmacy of the Academic Hospital Paramaribo was conducted in July 2015.
The purpose of this study was to measure the lead time of the patients as an indication of the healthcare quality in the hospital. A number of lead times were calculated, such as the waiting time for registration, waiting time for a consult/operation, the total lead time of a patient etc.
The Research Center plenary presented and discussed the results with the operations managers and sent the specific sub-reports to each department. The operations managers will evaluate these results within their board meetings. The results will be used to implement a more patient- oriented health care in the Academic Hospital Paramaribo.
Evaluation of the Emergency Severity Index at the Emergency Department of the AZP
The waiting time at Emergency Department of the AZP is known to be Lengthy. Introduction of Triage Tool: Emergency Severity Index (ESI) is an initiative that was implemented in 2009/2010. In July 2014 the process and outcome of utilizing this triage tool was evaluated.